What is the effect of the control mechanism for automated alerting?

For security reasons, since December 10th 2020, automated alerting has been subject to a control mechanism regarding the rate of alarms. This mechanism is aimed at preventing the accidental activation of a maximum number of alarms per minute.

This can happen, for example, when a sensor malfunction occurs.

Example: A university building has many smoke detectors, each linked to an alarm. If the sensors fail to work properly, e.g. due to a weak battery, this can lead to unnecessary alarms and confusion among the persons who are alerted.

False alarms and unnecessary costs can therefore be avoided by the activated control mechanism. 

The pre-defined number of alarms was defined after intensive analysis of the actual usage values of all customers and activation methods, so that all automated alarms function as before.

The predefined maximum number per minute is set to:

  • 50 alarms per minute and 
  • 10 identical alarms per minute

When the above limits are reached, a warning message appears asking you to try again in 60 seconds. An e-mail is also sent to the user who triggered the alarm. If the alarm was triggered by Quickstart, an e-mail is sent to all users in the organisation who are assigned the Quickstart and have roles 7,8,9 and 10.

Should the value be adjusted for specific reasons, please get in touch with your F24 contact person.

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