How can I create a Message Template?

The first steps are identical to those applied when creating a message. The procedure is already described in detail in the article, "How do I create a message?".

  1. In your FACT24, go to "Messages" via "Administration" and click on "New message". Alternatively, you can also edit an existing message.
  2. Enter a unique name for the message template. The name of a message template should be identifiede.g. by adding "Template".
It is important to give a unique name to a message template. In this way, a "normal message" can be distinguished from a "message template"!
  1. Make sure you have selected "Notification" for message type when creating the message template.
  2. Assign the message template to one or more devices. Meanwhile, enter the message template in the fields provided (see following screenshot).

Fig.: Creating a message template

  1. With alarm level, the Message Template can be assigned to an alarm. To do this, go to the item: "Messages". Here you will see a new column: "Message template". First, click on "Assign" and select "Variable message". In the column, "Message template", there will appear: "Change message assignment".

Fig.: Column: Message template

  1. Click on "Change message assignment" and select the previously created message template, e.g. "Template_IT incident". You can also select multiple message templates.

Fig.: Selecting the Message Template

If you do not wish to use a Message Template or are bothered by the new column, you can remove it. To do this, go to the "column" icon on the right and uncheck the "Message Templates" box.

Fig.: Removing the "Message Template" column

  1. Activate an alarm and customize the Message Template, simply by editing the pre-filled fields for messages. You will still be able to copy into all message fields as normal.

Fig.: Customising Message Templates when alarm is activated

  1. You can check the messages for sending in the alarm preview.

Fig.: Checking and confirming activation

The Message Templates feature is currently only available within the FACT24 Account!

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