Register new incident in CIM


Register new incident

  1. Click  New on the Function bar in the List view or in the dialog box Switch incident on the system bar, click  Register new incident.
  2. In the dialog box that opens, fill out the fields and select settings for the incident.
    • Incident type (required field) – Click or select the checkbox for the one or more incident types
    • Incident potential (required field) – Click to select incident potential (severity) for the incident.

The dialog box for registering an incident can contain the following elements:

Field

Description

Source

Write the name of the person or organisation that reported the incident. This field has the function Automatic text complete. This field can be turned off in the module settings.

Reported

Select the date and time when the incident was reported. By default, the current date and time are selected. To select another date and/or time, click the field or the Date picker button (), and in the calendar window that opens, select a date and time and click OK to insert selected date and time and to close the calendar window.

Subject

Required field. Write the incident subject or title.

Incident timezone

By default, the default time zone for the installation (System time zone) is selected. You can select another time zone from the dropdown list.

Description

Write a brief description. This fields has function for text formatting and for including links or images in the text. This field can be turned off in the module settings. If the installation is configured with a default description, it will be displayed in the Description field. You can edit or replace the default description.

Phase

Select a phase from the dropdown list. The values available are system default. These can be changed by the CIM Administrator role.

The default phase tags are:

  • Monitoring: If there are certain incidents that are likely to occur, you can monitor happenings and news. Use this phase-tag in the earliest stage - pre-mobilization.
  • Mobilization: Action cards for what to do to mobilize at an early stage of the incident. Often before the incident have occured, so your staff has an overview of what to do.
  • Handling: Actions cards for when the incident is running and ongoing. These are the actions you take to handle the situation in real time.
  • Normalization: Actions to take when the incident changes and can be defined as over the top. Use this phase tag to get back to a more or less normal setting - as it was before the incident occurred.
  • Evaluation: When the incident is over, you can use this tag for actions taken for evaluation and learning from the incident.
  • Other: Action cards that are not connected to any phase.

Incident type

Choose which type of incident you are registering. Examples on which types of incident types your enterprise could use:

  1. Natural disaster
  2. Loss of critical infrastucture
  3. Intentional undesirable action
  4. Market- og financial challenge
  5. Potential damage to reputation
  6. Information security breach

Incident types can be added, deleted and edited by the role CIM Administrator. An incident can have several types. The incident types you select will determine what action cards will be automatically available for handling the incident.

Incident potential

Select an incident potential from the list. Examples on incident potentials your enterprise could use:

  • Low
  • Medium
  • High

Incident potentials can be added, deleted and edited by the role CIM Administrator.

Organisation

Select whether the incident will be available for all organisations connected to the installation, or only for a particular organisation and suborgs.

Attachments

Click Add attachment () to add an attachment (for example, a document or an image).

Edit the incident map

You can edit the incident map in the incident form, when registering or editing an incident. When in Edit mode, you can zoom, pan, and search for coordinates in the map. You can also edit the default map layers, and to place markers, drawings and texts.

If you are editing the incident map from the incident form, you can use full screen mode to expand the map, so that it fills the whole form. To toggle full screen mode click the Full screen button in the lower right corner of the map. If you are editing the map in full screen mode, remember to switch off full screen mode before closing the form, otherwise you will lose unsaved information that you added to the form, before you started editing the map.

Add markers, drawings and texts

Before you start adding markers, drawings and texts to the incident map, you have to mark the main location of the incident. Therefore, at first only the Draw a marker button is enabled among the drawing tools displayed to the left on the map.

  • To place a marker at the main location of the incident, click Draw a marker, then click on the location where you want to place the marker. The location of the main marker is the only information about this incident, that will be displayed on a map showing several active incidents. After the main marker is added, the remaining drawing tools are enabled.

The procedure for adding other markers is the same as for adding the main marker. The only difference is that you can add several of each of the other marker types, but you can only add one main marker.

  • To change color before adding a shape, click the color picker () and select a color. Then click the drawing tool you want to use, and draw the shape. You cannot change the color of a shape after you have started drawing. If you want to change the color of a shape, you have to delete the shape, select the desired color, and then redraw the shape.
  • To draw a simple or complex line:
    1. Click Draw one or more lines, then click on the map to mark the first point of the line.
    2. Continue clicking on new locations to add new points to the line. While you are drawing, you can reverse your actions, one point at a time, by clicking the Delete last point button, next to the tool for drawing lines
    3. To end the line, click again on the last point.
  • To draw a circle: : Click the circle-icon, then click where you want the center of the circle to be situated. Continue holding down the mouse button, and drag outwards, until the circle has the desired size. While you are adjusting the size, the circle radius is displayed in a speech bubble next to the circle.
  • To draw a rectangle: Click the rectangle-icon, then click where you want one of the corners of the rectangle to be situated. Continue holding down the mouse button, and drag the opposite corner, until the rectangle has the desired size and proportions.
  • To add a custom shape: Click the shape-icon, then click on the map to mark the first point of the shape. Continue clicking on new locations to add new points to the shape. While you are drawing, you can reverse your actions, one point at a time, by clicking the Delete last point button. To close the shape, click again on the first point.
  • To add a text to a marker or a shape, or to edit the text:
    1. Click the marker or shape. This will open the text that is currently associated with the marker or shape.
    2. Click the Edit button in the speech bubble, and type some text, or edit/delete the text already in the text box.
    3. To save the changes, click the Close button in the speech bubble, or click outside of the speech bubble.

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