FACT24 CIM V.22.01 Release features
We are happy to announce improvements in our core functionalities with the following new features concerning FACT24 CIM, Case Manager and the FACT24 APP. To provide you with a better overview we have set up this article in our help portal to give you a detailed description of the updates with screenshots:
FACT24 CIM improvements
- Log: Administration of categories
Admins can now fully customize the log categories and configure whether they should apply to the Log or to the Media request.
Fig: Admin log administration of categories
- Taskmanager: Rejection of tasks
Assigned users can now reject a task, and we added a space to write a short text about the reasons for rejecting the task.
Fig: Rejection of tasks field
- Incident boards
To keep track of your incidents at all times, you can now create incident boards. These replace physical whiteboards in your crisis room, so you can now view important information at a glance from anywhere. The incident boards can be flexibly configured and adapted to your requirements.
Fig: Boards running log
- Add Action Card in incident
Now as a user with write access you are able to create action cards directly in the incident view on the fly.
Also, it is now possible to copy existing action cards directly to the library.
Fig: Action Cards in incident
Case Manager improvements
- New timestamp on log entry
When there are new conversations being posted, they will appear directly on top of the Log for better accessibility.
Fig: Running Log
- Newest event on top in running log
The sorting of Log entries was improved, now having always the newest entries on top.
Fig: Case Manager Running Log
- Notifications when mentioned
When mentioned with „@“ in the Case Manager, users can now receive an E-Mail notification. They can enable and disable this feature.
Fig: Case Manager conversation Log and E-mail notification sample
- Incident details available
We have now provided the Incident details in the mobile view/APP as well.
Fig: Incident details view in FACT24 App