How do I create an alarm using the advanced settings?

Alarms are schematic illustrations of alarm scenarios (e.g. contingency plans). In case of an event, all relevant persons can be notified. An alarm scenario defines who, whenhow and about what is informed.

It is recommended to configure the alarm scenarios in advance before the actual need arises!

The required pre-configuration for an alarm can be found in the article "How do I create an activated alarm in 5 steps?".

Instructions for creating an alarm:

In your FACT24 interface, at the top of the menu bar, go to "Administration" and then to "alarms". Here you can create and manage new alarms. Then click "new alarm".

  1. In the opening detail view, you will first see the basic configurations:


(Standard: four digits)

A unique alarm number to identify an alarm. This number is used, among other things, for identification during telephone activation. The length of the alarm number depends on the configuration of your FACT24 account. 


Enter your unique name for the alarm here, e.g. Server X is not reachable.

Conference (Standard: No)

Select whether a conference call is automatically initiated when the alarm starts.

Add alarm activator to conference (Standard: No)

If a conference call is planned, select here whether the person active in the alarm should take part in the conference call.

Test alarm  (Standard: No)

Determine whether this alarm should be a test alarm.

In case of a conference alarm, a conference call with all groups that are active for conferences is automatically initiated when the alarm starts.
We recommend that you carry out a test alarm once a quarter to practice the procedure in case of an emergency. 

  1. The next step is to go to the further settings:

You can set specific settings for your alarm scenario here. For a detailed description please click on the "?" in the top right-hand corner of your FACT24 account. This article focuses on some relevant settings.

Validity of notification (Standard: 60 min)

Defines the period of time for how long the alerting process should be active for possible participant feedback or callback processes.

FACT24 no longer sends messages after the defined period has elapsed. A receipt is then no longer possible. However, conference calls remain active until all participants leave the conference. After the alarm expires, the final alarm report in the alarm logbook is available for download.

Message repetition (Standard: 3)

Set the number of times a message is repeated if no confirmation is given.

Play group messages (Standard: yes)

The sending of group-specific messages can be deactivated.

If "No" is selected, the group-specific messages in an individual alarm scenario are deactivated without changing the group configuration accordingly.

Report type

The FACT24 calculated arrival time or actual confirmation entered.

Forwarded number

The displayed calling number as caller ID on the mobile phone.

Expected number of digits for confirmation entry

Set the number of digits you want the feedback code to have.

Entry time for confirmation (Standard: 5 secs)

Number of seconds as long as FACT24 is waiting for a confirmation.

If no confirmation is received within the defined input time, the messages are repeated according to the alarm configuration. If there is no confirmation, the call is considered unsuccessful. FACT24 attempts to reach the person via the next defined device.

Attach messages as voice file

Choose whether you want to send a voice file.

Follow-up alarm

If necessary, select a follow-up alarm

Record conference

Defines whether to record the conference call.

Recipient ID (PIN request)

If you want to enable a PIN request as a security measure.

  1. In step 3, you can assign a message to an alarm:

A click on "assign" opens a selection dialog with available messages.

  1. In the fourth step, you define the prompt confirmation:

Here you can define which message the notified person will hear if you expect a confirmation of the notification. By default, a prompt to enter the time is stored in minutes.

  1. In the next step, you can use this alarm to assign groups:

Click "assign" in order to assign groups to selected alarm groups, which contain the persons to be notified.

  1. In the sixth and final step, you can store report devices for the alarm:

By clicking on "assign" you can select one or more report devices to which alarm reports are to be sent. If you have not yet created a report device, go to "Setup" and then click "report devices".

After completing your data modifications, please carry out a data export (symbol in the upper right corner). Only after successful data export your data will be available for activation on the alarm servers.
You can find out how to activate an alarm here.

Was this article helpful?

Powered by HelpDocs (opens in a new tab)