How do I create a message?

You can use the FACT24 Messages function to create messages that are sent or played in the event of an alarm.

Alternatively, you can create a "Confirmation" message type, which prompts the alerted persons to enter an individual confirmation.

Instructions for creating messages:

In the FACT24 menu, go to Administration -> Messages. You can create and manage new messages here.

Click on "New Message" .

  1. You get to the basic configurations

Complete the fields.


Enter a unique "name" for the message.


Select the language for the message.

Message type (notification)

This is an alarm message that is sent to alerted persons. The message text can be sent using the following methods:

  • Voice message
  • SMS (160 characters per SMS; max. possible number of characters 1500, equivalent to 10 SMS)
  • E-mail / fax / F24 push notification
  • Pager

Message type (confirmation)

Create an individual confirmation prompt.

Paste Text module

This function is automatically added to the message. It enables you to add instructions on telephone confirmation and add a current time stamp to the message.

  1. In the second step, click "Assign" to select an alarm to assign to a message. Confirm your choice by clicking "Assign".     The alarms now appear in the list. 
  2. In step 3, you can click "Assign" to assign a message to a group. A dialogue box with a list of groups opens. Select one or more groups. Confirm your choice. The groups now appear in the list.
  3. In the fourth and final step, click "Assign" to attach documents (e.g. detailed additional information in PDF format) to the message. A window opens with a list of files. Select the file you require. If you have not yet created a file, you can do so beforehand in Administration -> File. 

Important:  After completing your data modifications, run a data export (icon at top right). Only when data export is completed will your data be available on the alarm servers for use in alarm activation

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