Tips for your FACT24 Account (Be Prepared)
The new Product Portfolio of FACT24
Precautionary Measures (COVID-19 Pandemic), Guaranteed Availability
Previous releases FACT24
Previous releases Collaboration Dashboard (FACT24 ultimate PLUS)
New functions through FACT24 CIM release V.22.03
New Alerting Functions on the FACT24 App
New version of SOAP interface (version 1.6)
New functions through release FACT24 CIM V. 22.02
New Functions and Improvements through FACT24 ENS Release 22.214.171.124
New functionalities through FACT24 ENS Release 126.96.36.199
FACT24 CIM V.22.01 Release features
FACT24 CIM V.21.02 Release features
What are Collaboration Dashboards (former F24 Crisis Management Tool)?
Where can I create my profile?
How can I arrange my Dashboards in a useful way?
What languages are available? How can I change the language?
How can I create a dashboard?
How can I protect a configured dashboard?
How can I link the Collaboration Dashboards to my FACT24 account?
How can I access FACT24 quickly?
How can I quickly activate a saved FACT24 alarm?
What widgets are there?
Widget FACT24 Alarms
Widget: External websites
Widget FACT24 Online Monitor
A3M Global Monitoring
F24 Alert! app
What can I use the F24 Alert App for?
How can I log in and log out?
How can I select the language?
How can I activate an alarm for an own Organisational Unit?
How can I activate an alarm for other Organisational Units?
How can I customise messages, groups and persons?
Where can I find the alarm monitor?
What’s special about the TrustCase app?
How is security guaranteed in TrustCase?
Where can I download the F24 Messenger app TrustCase?
How do I register?
Why do I need to enter a profile name and picture?
How do I create an activatable alarm in five steps?
How do I create a FACT24 user?
How do I create qualifications in FACT24?
What are qualification-based groups and what can I use them for?
What is the effect of the control mechanism for automated alerting?
How do I create an alarm using the advanced settings?
How do I activate an alarm using the FACT24 web interface?
How can I keep personal data up to date?
How can I create a Message Template?
How do I perform a contact data management run?
How do I perform a configuration download and upload?
How do I create a device?
How do I create a person?
How do I create a static group?
How do I create a message?
Where can I download a status report for an (active) alarm?
How do I know how many characters my SMS has?
Which roles are available in FACT24 ?
What rooms are available in FACT24? What is the difference between them?
Why does FACT24 display a warning in cases where only one device is assigned?
How do I reset a user’s e-mail address?
Why does the message appear that this e-mail address is assigned to a user?
What do I do if I have forgotten my password?
How can I assign multiple devices to a person simultaneously?
What features does the status report offer?
What changes have been made in basic configuration with respect to creating new groups?
What changes have been made in configuration upload?
What has changed with respect to rooms in FACT24?
How is the active status of a conference, person or group identified?
Where can I view the devices of participants in a room?
Where can I view the roles and accounts assigned to a FACT24 user?
What can 2-Way SMS be used for?
A step-by-step help with our Guided Tours in FACT24
FACT24 ENS Release 188.8.131.52
In alarm message, HTML tags of incoming e-mail are shown/read
FACT24 CIM starter - crucial steps
The FACT24 CIM roles
New Edition FACT24 CIM advanced
Introduction to CIM
Navigation in CIM
Levels in CIM
About Start Page in CIM
About Incident workspace
Edit the incident map
FACT24 Alarms in CIM
File archive in CIM
Access reports in CIM
Action Cards in CIM
Task Manager in CIM
Running Log in CIM
Full log in CIM
Search in CIM
Register new incident in CIM
Reports in CIM
The Case Manager in CIM
What’s special about the TrustCase app? TrustCase App is a business messenger app which allows you to chat with your employees while having a high data security level. It's an effective and easy way to coordinate team collaboration.
How is security guaranteed in TrustCase? TrustCase Enterprise Messaging focuses on secure messaging. As the app is subject to the German Federal Data Protection Act (BDSG), it provides some of the strictest data protection in the world.
Where can I download the F24 Messenger app TrustCase? The app TrustCase is available for free download for iOS and Android. Below you will find the links to the respective store: Link to the App Store (iOS): https://itunes.apple.com/de/app/tru...
How do I register? To register yourself in the TrustCase app, you need to allow TrustCase to access your location. Afterward, you need to enter your phone number. You will receive a registration code, and then you should enter it in the TrustCase App.
Why do I need to enter a profile name and picture? Tap the 3-line icon at the top left of the screen to open the menu. At the top, you can see how your profile appears to other TrustCase users. The profile is empty at first and simply identifies you…